Payment and Refund Policy

Donation Refund Policy

All donations are gifts made voluntarily to Waterfront Film Foundation Public Gift Account (ABN 42 615 476 483) Waterfront Film Foundation is endorsed as a cultural organisation.

1. Waterfront Film Foundation is endorsed as a cultural organisation. Donors receive a tax receipt from Waterfront Film Foundation at the time of the donation. Donors who request refunds may not be eligible for tax deductions on their refunded donations.

2. Refunds may be granted at Waterfront Film Foundation’s discretion. Refunds are granted only in exceptional circumstances, and only when the funds have not been granted.

3. Some circumstances, in which refunds might be granted include when the donation was:
• Made in error;
• Made in a materially incorrect amount; or
• Not authorised by the donor.

4. Donors with exceptional circumstances such as these may contact us to request a refund by emailing info@geelongwaterfrontfilm.com.au


Friends of Geelong Waterfront Film Refund Policy

All payments are made voluntarily to Waterfront Film Foundation General Account (ABN 42 615 476 483). No tax deduction is available.

1. Refunds may be granted at Waterfront Film Foundation’s discretion. Refunds are granted only in exceptional circumstances, and only when the funds have not been used.

2. Contributors with exceptional circumstances such as these may contact us to request a refund by emailing info@geelongwaterfrontfilm.com.au

Friends of Geelong Waterfront Film Refund Policy (Industry Database Sign Up)

All payments are made voluntarily to Waterfront Film Foundation General Account (ABN 42 615 476 483).

1. Refunds may be granted at Waterfront Film Foundation’s discretion. Refunds are granted only in exceptional circumstances, and only when the funds have not been granted.

2. Contributors with exceptional circumstances such as these may contact us to request a refund by emailing info@geelongwaterfrontfilm.com.au


Please allow 5 business days for processing and receipt of funds that we agree to refund.